Refund policy

Air’tage Return & Refund Policy

At Air’tage, we want you to love your gear and feel confident taking it on your next journey.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unused and in its original condition

  • In its original packaging, where applicable

  • Accompanied by proof of purchase

Items showing signs of use, wear, washing, damage caused after delivery, or improper care may not be eligible for a return or refund.

Damaged or Defective Items

Please inspect your order when it arrives. If your item is defective, damaged in transit, or you received the wrong product, contact us as soon as possible with your order information and photos of the issue.

If the item is confirmed to be defective or was damaged during shipping, Air’tage will arrange an appropriate replacement or refund at no additional cost to you.

Return Shipping

For returns due to a change of mind, incorrect size/color selection, or other non-defective reasons, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

If the return is due to an error by Air’tage or a defective/damaged product, we will cover the applicable return or replacement shipping costs.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Non-Returnable Items

For hygiene and product-safety reasons, certain items that have been used may not be returned, including:

  • Used neck pillows or other personal-use travel accessories

  • Drinkware that has been used

  • Personalized or customized products

  • Gift cards

  • Final-sale items, when clearly marked as final sale before purchase

This does not affect your rights if an item arrives defective or damaged.

Exchanges

The easiest way to exchange an eligible item is to return the original item and place a new order for the item you would like.

Start a Return

To request a return, please contact Air’tage through the contact information provided on our website and include your order number and reason for the return.

Please do not send products back without first submitting a return request.

Air’tage — Own the Sky. Fly the Legacy.